BobaKhan FAQ's

What payment methods does BobaKhan accept?  
For your convenience we are proud to offer a wide range of payment methods. We accept all major credit cards: Visa, Mastercard, American Express, Discover, and Debit Cards. We also accept Paypal.  BobaKhan is unable to accept money transfers or Western Union.

When will my order ship?
Please allow 2 to 3 business days for your order to ship. Remember that Priority Mail is a type of USPS Shipping Method. It does not mean that your order will be expedited within the warehouse.

What are the shipping rates?
You may view the shipping rates by either adding items to your shopping cart or by logging in to your account and pressing the button in the 'Shipping Method' box.

What shipping methods does BobaKhan offer?
BobaKhan offers a wide variety of shipping methods including the Postal Service and UPS, as well as several rush methods. To see what shipping methods are available to your address, log into your account and click on the button in the Shipping Method box. A list of all available shipping methods will be displayed.

Does BobaKhan Ship Internationally?
Yes! BobaKhan will ship to most countries around the world. We ship by USPS International. You may view and change shipping preferences once you have logged in to your account.

Can International shipments be marked as gifts for customs purposes?
Yes - we will mark your package as a gift if you select that feature in your account settings. This does not guarantee that the package will be tax or duty free.

Will International shipments be declared at full value for customs?  
Yes - we are required to declare the full value of the products purchased on all customs paperwork. BobaKhan is not responsible for any customs fees, taxes, tariffs, or other fees your local government may charge you for ordering items from the United States (these items are generally made in China, Japan, or Taiwan). Please check with your local government for tax rules in your country.

Is my shipment guaranteed to arrive?  
Yes! All shipments are guaranteed to arrive, with the exception of those methods listed as Buyer's Risk. Buyer's Risk applies to certain countries when shipping by air mail. We have internal reference numbers with the post office and UPS to verify delivery of shipments. Some deliveries may take longer than expected due to issues with the delivery company. In these cases we'll ask you to wait a reasonable amount of additional time for the order to arrive. If the box still has not arrived, we will reship or work out another satisfactory solution on a case by case basis.

What is the BobaKhan return policy?  
We are happy to assist you with returning unopened items. This includes unopened case sales. If a case has been opened, it cannot be returned. The unopened items must be returned within 14 days of the product being purchased. This date is based on each individual product purchase date, not the date of order placement or payment. BobaKhan will refund you the entire purchase price of the item (shipping fees to and from BobaKhan will not be refunded). Refunds will be issued in the form of store credit or the original method of payment. Items must be packed inside a shipping box with sufficient protection. If the product is not in original condition, the refund will be less. Customer Service must be contacted before returning any items. 

Please note that this return policy applies only to shipped items you have received.

Does BobaKhan buy toys from individual collectors?
Yes! We are currently buying a huge variety of items from our greatest resource, you! If you are looking to upgrade a portion of your collection or trade it in completely and start fresh on another one, let us know.

Does BobaKhan trade toys with customers?
Yes, Sort of... Instead of making a cash offer for any items you want to sell to us, we also can make a BobaKhan Store Credit offer which will be somewhat higher than the cash offer. This store credit can be used to purchase any items you'd like so its nearly the same as trading.  Please contact us for more information.

I have a question, what is your Email address?  
Feel free to email us with any questions or comments at any time, we'll get back to you promptly Monday through Friday during business hours. Please send all emails to: sales@bobakhan.com

I have a problem with my order, how can this quickly be resolved?
We take great pride in the courteous and quick resolution of issues concerning your order. Please let us know how we can help by emailing us at: sales@bobakhan.com  We'll get back to you promptly, fix whatever went wrong and make sure you are satisfied with your purchase. We are very flexible and willing to help, you can count on superior service from BobaKhan!

Will BobaKhan keep all my information private?
Yes! BobaKhan will never share or sell your email address or any other information with anyone! We'll only use your information internally to process and ship your order, and to keep you updated via email about new items that arrive at BobaKhan.  For more information please view our Privacy Policy.